Exchange and refund policy

Return the products

Submit a request for replacement / return by sending an email to (support@beauty.ms) containing your order number, product name, name of the replacement product or the alternative size in case you want to exchange the size only.

– You will receive the replacement / return voucher via email.

Put the product inside the original carton and its protective carton, tightly and attach the replacement voucher sent to you.

Exchange and refund policy

What are the conditions for replacement and return?

Exchange and return of products are accepted in the following cases:

– The product is not partially or completely damaged, or its serial numbers, stickers, or original packaging have been removed, or any of its accessories are missing.

– The product must be returned in the same original condition it was received, which includes the presence of the original carton and its protective carton, with their sealing before delivering the order to the shipping company.

– That the request is submitted within the permitted period for the exchange and retrieval operations. (7 days)

What is the permissible period for making exchanges and retrievals?

Exchange and return are accepted within 7 days of receiving the order.

What is the cost of replacement and return?

Replacement or return cost The shipping company fee is only paid

How long does the replacement process take?

For our customers from within the city of Riyadh, the exchange process takes place within 48 hours, except for weekends.

And our customers in other cities will exchange the products within 5 working days from the date they are received by Beauty.

How long does the recovery process take?

For our customers inside the city of Riyadh: within 48 hours of receiving the product.

For our customers outside Riyadh: 4-5 days from receiving the product.

Can I get a refund?

Yes, this can be done by returning the amount within 7 days to the same account from which it was purchased

Can I cancel the exchange / refund request?

Yes, by sending an email to (support@beauty.ms) that includes the order number to be canceled, and the customer service team will take care of completing your request.

How can I verify that you have received a returned item?

Yes, you can do that through the shipment tracking number sent to you in the exchange / return voucher by checking on the website of the shipping company, or contacting the customer service team to help you.

If the product is used or partially damaged, can I return it?

We apologize, used or partially damaged products cannot be exchanged or returned.

What solutions can I follow if I encounter these cases?

I want to try the product before paying!

We apologize, this is not possible, but we have a clear exchange and return policy in case the product does not suit you.

What do I do if I receive a damaged product?

This is not likely to happen mostly, as our quality team checks all products before shipping them to customers, and if you encounter this situation, contact the customer service team as soon as possible to serve you.

 

What should I do if I receive a wrong item?

We apologize for that, but please contact the customer service team by calling 00966531635819 or via e-mail (support@beauty.ms) to take the necessary actions to ship the replacement product

The bill value is different from what is shown on the site!

Only contact our customer service team by calling: 0000966531635819 or via e-mail (support@beauty.ms) and necessary measures will be taken to correct the bill.

You encounter other situations?

Kindly contact the customer service team by calling: 00966531635819

Or through email: support@beauty.ms